Message Handling
This category describes how you can handle your messages.
How do I attach a document via IM Messenger?
You can send an attachment to your contact or colleague by clicking on the paper clip icon on the bottom of the conversation page.
Read moreCan I edit the message I have already sent?
1. Hover over the message you want to edit, a three dotted icon will appear. 2. Click on the icon, a sub-menu will appear showing "Edit" button. 3. Once you click on "Edit" button, a popup message box will appear allowing you to edit your message. 4. After you edit your message, click on "Save Changes".
Read moreCan I delete the message that has been sent?
1. Hover over the message you want to delete, a three dotted icon will appear. 2. Click on the icon, a sub-menu will appear showing "Delete" button. 3. Once you click on "Delete", a popup message box will appear. Click on "OK" button to confirm deletion of your message.
Read moreHow do I reply to a specific section of a message?
1. Hover over the message you want to reply to, "Reply" icon will appear. 2. Click on the icon, a side-menu will appear where you can type your reply.3. If you tick "Also send as direct message", your reply will also be displayed as a direct message in the conversation page. 4. Click on "send", your reply will be shown as per the below screenshot.
Read moreNeed more help?
Registration
- How do I register on IslamicMarkets.com?
- Can I register an account without a mobile phone number?
- Where do I find my registration verification code?
- Verification code sent to me got expired or even after entering not working, what do I do next?
- How do I change or reset my password?
- Why does IslamicMarkets.com need my mobile phone number?
- How do I update my contact details?
- How do I invite learners to the IslamicMarkets Platform?
General
- What is IslamicMarkets?
- On what devices IslamicMarkets is accessible?
- Where is IslamicMarkets.com located?
- What are the recommended Internet browsers to access IslamicMarkets.com?
- What is IslamicMarkets Enterprise?
- What services do I receive if I sign up with IslamicMarkets.com?
- Do I need to pay to use IslamicMarkets.com?
- Is IslamicMarkets.com compatible with any operating system?
- Does IslamicMarkets have a mobile app?
Navigation
- How do I access the publication databases on IslamicMarkets.com?
- How do I navigate from the Home page to IslamicMarkets IQ, IslamicMarkets Learning and IM Messenger?
- How do I search for a Standard?
- How do I apply a filter the Publications to search for a specific content?
- What is the Knowledge Centre?
- Where can I find the legal documentation or principal terms and conditions for a Sukuk on IslamicMarkets.com?
HelpDesk
- What do I do if I need to speak with a representative from IslamicMarkets.com?
- I am working from home and cannot access my work email, can I update my email address to new one for my IslamicMarkets account?
- I have registered and created my account, but when I login, I have been asked to enter Verification Code and I have not received any, please advise what next?
- When I login and visit Library, I see nothing and All Modules, Programmes are showing as Zero and when I search a Module, I get the error: "Contact your Administrator", please advise.
- After completing the programme 100%, I have not received a Certificate, kindly advise?
- I failed the quiz 3 times, and re-take option is no longer showing, please advise if I can re-take the quiz?