Emirates Islamic Bank: Annual Report 2017

Transcription

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4. HEAD OFFICE 4
5. Emirates Islamic Bank (Public Joint Stock Company) Head Office 3rd Floor, Building 16, Dubai Health Care City, Dubai Tel.: +97 1 4 3160336 Fax: +97 1 4 3582659 P.O. Box: 6564, Dubai, United Arab Emirates emiratesislamic.ae 5
6. OUR 6 V I S IO N To be the leading provider of high standard Shari ’acompliant innovative financial products, quality service and superior value for our customers, shareholders, employees and the community.
7. OU R M I S S I O N Providing innovative and high standard financial products and services governed by Islamic Shari’a provision to enrich the society. 7
8. His Highness Sheikh Khalifa Bin Zayed Al Nahyan President of the United Arab Emirates 8
9. His Highness Sheikh Mohammed Bin Rashid Al Maktoum Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai 9
10. BOARD OF DIRECTORS 10
11. Mr . Hesham Abdulla Al Qassim Chairman Mr. Shoaib Mir Hashem Khoory Director Mr. Buti Obaid Buti Al Mulla Vice Chairman Mr. Mohamed Hadi Ahmad Abdulla Al Hussaini Director Mr. Ali Humaid Ali Al Owais Director Mr. Mohamed Hamad Obaid Khamis Al Shehi Director Mr. Shayne Nelson Director 11
12. CONTENTS 12
13. Chairman ’s Message 14 CEO’s Message16 Corporate Social Responsibility20 Review of Performance 22 Board Committees27 Financial Highlights30 List of Branches 33 List of Offsite ATMs 35 13
14. CHAIRMAN ´S MESSAGE 14
15. Hesham Abdulla Al Qassim Chairman , Emirates Islamic The United Arab Emirates (UAE) attributes its unprecedented success story to our visionary leadership’s foresight and planning. As we move closer towards Expo 2020, the nation continues its growth story by excelling in every sector of public development, from economic policy to technological infrastructure, serving as a model of progress to countries across the region. The government’s diversification policy has been instrumental in solidifying the UAE’s position as a regional financial centre and international trading hub. Emirates Islamic is proud to be a contributor to this success story. In 2017, Emirates Islamic continued to assert its position as a leading financial institution in the UAE, making a solid contribution to the development of the overall Islamic finance sector. We delivered strong results for the year, demonstrated with a six-fold increase in net profit to AED 702 million. The Bank significantly increased its returns to shareholders with Return on Equity (ROE) of 10% in 2017, up from 2% in 2016. In 2017, the Year of Giving, we strengthened our commitment to the UAE community with various charitable donations to support the less fortunate and needy, particularly in the areas of food, shelter, health, education, rehabilitation and social welfare. The Emirates Islamic Charity Fund distributed a total of AED 59 million to charitable institutions and deserving causes, both locally and internationally. Going forward, as we celebrate the Year of Zayed in 2018, the Bank reaffirms its commitment to the vision and values of our founding father, the late Sheikh Zayed Bin Sultan Al Nahyan, which have laid the foundation to a prosperous and successful UAE. Overall, we are optimistic about our outlook and growth prospects for the year ahead. Islamic banking continues to grow in popularity, as evidenced in our annual Islamic Banking Index which shows that an increasing number of people in the UAE are recognising the positive attributes of Islamic banking over the past years, leading to a wider adoption of Shari’a-compliant products and services. This is a trend we welcome as it bodes well for the future of the Islamic banking sector and supports the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of UAE and Ruler of Dubai to make Dubai the global capital of Islamic economy. Moving forward, we will continue to play our pioneering role in the Islamic banking sector, helping further increase the uptake of Islamic banking products in the UAE. In closing, I would like to thank our Board of Directors, the Bank’s management team and all Emirates Islamic employees for their continued contribution to our performance. I would also like to extend appreciation to our loyal and valued customers and shareholders for their support as we look forward to another successful year ahead. 15
16. CEO ’S MESSAGE 16
17. Jamal Bin Ghalaita CEO , Emirates Islamic 2017 marked a significant year for Emirates Islamic, with the Bank reporting the highest ever recorded net profit of AED 702 million and the highest ever recorded total assets of AED 61.9 billion since our establishment in 2004. Our focus on consistent control of operating costs resulted in an improvement by 7% over last year, while net impairment allowances have improved by 48% year-on-year due to a lower cost of risk and an enhanced collection drive. We continued to play a leading role in the development of Islamic banking in the UAE through our focus on banking and technological innovation. We made tremendous progress in our digital transformation drive with investments in technology-led solutions to enhance back and front-end processes. Highlights during the year included a successful transition to a new Core Banking System and upgrade of our mobile banking app with a completely revamped interface and an enhanced user experience. We are the first and only Islamic bank in the UAE to launch both Apple Pay and Samsung Pay, providing convenient payment solutions to our customers. Recognising the need to cater to the growing mass-affluent segment, the Bank launched Advantage Banking, a valuable proposition for customers to enjoy a wide range of banking solutions. We enhanced our cards offering in 2017, launching the Emarati Credit Card, providing unique benefits to our UAE National customers. To cater to the growing needs of Emirates Islamic’s corporate, commercial and institutional clients, we invested in enhancing our product capabilities to include new treasury and trade finance solutions. In 2017, the Bank was also involved in landmark syndication and structured financing deals for institutional and corporate clients within the Islamic Syndication and Structured Finance space in the UAE and the region. Our efforts were recognised across the industry and continued to win accolades, including Banker Middle East Product Awards for ‘Best Savings Account’ (Kunooz) and ‘Best Islamic Premium Card’ (Flex Elite), ‘Islamic Personal Finance Provider of the Year’ by YallaCompare, and the Service Olympian Awards for ‘Most Improved Website’ and ‘Best Social Media Reach’. Looking ahead, we will continue to invest in innovation-led solutions to cater to the growing demand for convenient, accessible banking. We will also continue to strengthen our internal processes, building on the enhancements in our Customer Experience journey and Risk Function, rolled out last year. To conclude, I would like to thank our Board of Directors for their ongoing support and contribution to our success. I would also like to extend our appreciation to our valued employees for their role in our continued progress and development. 17
18. AMBITION Ou r vi si on i s l i mi tl e ss a nd we w ork toge th e r to mak e i t a re al i ty 18
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20. CORPORATE SOCIAL RESPONSIBILITY As one of the country ’s largest Islamic Banks, we play an active and major role in supporting the communities in which we serve to grow stronger. This commitment reflects our Corporate Social Responsibility approach and can be seen in the way we run our business, the inclusive and supportive workplace we create for our employees, the products and services we offer our customers, and the impact we make in helping the local economy thrive. In line with this belief and values, Emirates Islamic launched the ‘Emirates Islamic Charity Fund’ in 2016 to govern and manage the bank’s strategy for charitable donations and giving, one of the key pillars of its overall CSR framework. In accordance with the Year of Giving initiative announced in 2017 by H.H. Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, Emirates Islamic has distributed over AED 59 million to various charitable causes including Sharjah Charity International, Tarahum Foundation, Dubai Cares, Faraj Fund, Awqaf & Minor Affairs Foundation, Al Jalila Foundation, Islamic Affairs and Charitable Activities Department, Dubai Taxi Corporation, Sheikh Saud Bin Saqr Al Qasimi Foundation and more. As a homegrown bank, we firmly believe in supporting projects that will raise the regional and global profile of the country’s medical institutions and position the UAE as the healthcare hub of the wider Middle East region. In healthcare, Emirates Islamic has disbursed funds towards medical and rehabilitation equipment to government and privately-run institutions including Dubai Health Authority, Ministry of Health and Prevention, Ajman Club for Disabled, and Abu Dhabi Rehabilitation and Care Center for People with Special Needs. 20
21. Reaffirming Emirates Islamic ’s strong support for the UAE’s heritage and culture, including fishing which has been practised by local Emirati fisherman for centuries as a traditional form of livelihood, the bank has contributed AED 200,000 to Umm Al Quwain Co-operative Society for Fishermen. The contribution supported local fishermen, keeping in mind the financial burden of the seasonal profession and the large expenses required for fishing equipment. In line with the UAE Vision 2021 which has education as its foundation and aims to provide world-class education to build a knowledge economy and establish initiatives for scientific research, Emirates Islamic has also contributed to support Ajman University, University of Sharjah and Abu Dhabi University graduates facing financial difficulties to obtain their university degrees. Moreover, Emirates Islamic had the privilege this year to sign an agreement with Zayed Housing Program to extend a supporting hand to UAE Nationals who need crucial financial support to build their homes, or repay housing financing. To exemplify Islam’s true spirit of giving and contributing to the community in Ramadan, the Emirates Islamic Charity Fund has partnered with several charitable and humanitarian organisations including Khalifa Bin Zayed Al Nahyan Foundation, Beit Al Khair Society, Dar Al Ber Society, Ras Al Khaimah Charity Organisation, the Islamic Affairs & Charitable Activities Department in Dubai and Sharjah Charity International to distribute meer ramadan (essential foodstuff and commodities regularly needed during the holy month of Ramadan) to families. The Charity Fund also contributed to an iftaar organised by the Ministry of Interior’s Emirates Women Police Association at the Abu Dhabi police headquarters for people with physical disabilities on Zayed Humanitarian Day, which falls on the 19th day of Ramadan every year. During Hajj, the bank has contributed over AED 300,000 worth of gift bags for pilgrims travelling for Hajj in 2017. 21
22. REVIEW OF PERFORMANCE 2017 marked a landmark year for Emirates Islamic , recording the highest ever net profit and the highest ever recorded total assets since the Bank was establishment in 2004. These achievements reflect the Bank’s customer-focused, risk-based and cost-conscious strategy. This strategy was formulated to build a solid and buoyant leader in UAE’s Islamic financial sector, a strategy that is proving to be very effective and which includes growth through a stable customer base, service excellence, efficiency, diligent risk management, and investing in talented human capital. CONSUMER BANKING & WEALTH MANAGEMENT Emirates Islamic’s Consumer Banking & Wealth Management Division (CWMD) reported strong performances with product innovation at the forefront of its activities along with a strong focus on customer service and a state of the art online and mobile banking platform. CWMD grew 573% over 2016 contributing 54% to the Bank’s 2017 net profit. growth in digital transactions year-on-year, the Bank’s customer base is increasingly digitally engaged and looking for more services and features to be available across digital channels. Moving ahead, Emirates Islamic will continue to lead the digital Islamic banking space and be at the forefront of innovation which is one of the Bank’s core values. Business Banking Amid challenging market conditions in the SME sector, Emirates Islamic’s Business Banking Division (BBD) achieved growth and success with a prudent approach to financing Small & Medium Enterprises. BBD reported growth of 155% over 2016. Digital During 2017 and as part of Emirates Islamic’s efforts to provide the latest digital banking solutions for its customers, the Bank revamped its Mobile Banking App. The App offers its users an enhanced Mobile Banking experience, offering 25 additional services and over 100 features to bank easily, anywhere, anytime. New features include Cash-on-Call facility, Instant Management of cards to block & unblock, activate, and change PIN and the newly launched QuickRemit to India, a 60 second transfer to partner banks in India. The App also has the capability of instantly opening sub accounts (saving, current, and investment deposit accounts). The impact of the new App is evident by the feedback it has obtained from our users, getting 4.5 out of 5 stars from over 4,500 users on Apple’s App Store, the highest amongst Islamic Banks in the world. Emirates Islamic was the first and only Islamic Bank in the UAE to launch Apple Pay and Samsung Pay, giving its customers the option to make mobile payments in an easy, quick and secure way. With Emirates Islamic’s overall customer digital channels adoption currently at 49% and over 35% 22 Distribution Emirates Islamic grew its branch network in 2017 by opening 5 new branches in strategic locations across the UAE whilst it also closed one of its two branches in Jebel Ali, Dubai, to take its total branch network in the UAE to 68 branches. The network continued to be a strong customer acquisition channel for account, card and finance products as well as a key driver for cross-sell. The Bank remained committed to improving customer experience in branches and launched an advanced Branch queuing ticket system through the Emirates Islamic Mobile Banking App. This unique facility helps customers plan their branch visit ahead of time by issuing them a digital token to avoid waiting in queues. To provide an even greater convenience for its customers, the Bank expanded its ATM network and opened 11 new ATMs.
23. WHOLESALE BANKING DIVISION Emirates Islamic ’s Wholesale Banking Division (WBD) has been playing a pivotal role in the growth of the Bank, serving mid-size and large corporates, financial institutions as well as government-related entities. Despite challenging markets condition, WBD was able to deliver strong results with net-profit of AED 349 million, a 169% increase over 2016. WBD contributed 49% of the Bank’s overall net-profit, coupled with an extremely efficient cost-to-income ratio of about 26%. The Division maintains its growth path in line with the Bank’s vision and to be a strong and positive contributor to the community and environment. Corporate Banking With specialised focus across a range of specific industry sectors such as manufacturing, trading, services, contracting and GREs, the Corporate Banking Unit has been able to provide in- depth support to customers beyond just providing financing proposition. 2017 saw general weakening of corporate financing demand in markets, which resulted in a relatively flat asset growth. However, the Unit has been able to grow other parts of the business with overall deposits growing by 5.5%. Moreover, CASA growth continued its strong march, accounting for 45% of overall Corporate liabilities book; one of the best in the markets. While the trade finance business continues contributing to fee-based income; its non-funded trade finance/ contingent book equals to over 44% of total corporate funded financing asset, one of the largest percentages achieved amongst all the major banks in the UAE. Institutional Banking 2017 saw a renewed focus on Financial Institutions and the Sovereign sector to cover and expand its customer base. Coming from a modest business size, growth during the year in this area has been tremendous through focusing on Islamic affinity markets. Transactions were completed in a wide range of geographies including the UAE, Bahrain, Bangladesh, Egypt and Turkey. Growth in this sector complements the overall business growth for WBD. Syndication & Structured Finance The Bank is putting greater emphasis in growing the syndication & structured finance business, through providing strategic financing to select quality counterparties. The team has been successful in taking leading roles in a number of mandates in the UAE and overseas markets, in both Corporate and FI/Sovereign sectors. Overall the team completes 120% growth of new transactions. 2017 has been a turning point year in cementing Emirates Islamic’s capabilities as a strong player in this space. 23
24. INNOVATION We se e k out a nd tr y n ew th i n gs f or gro w th 24
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26. TREASURY Emirates Islamic ’s Foreign Exchange income grew at a robust pace in 2017, 13% over 2016. The Bank’s Treasury Division launched a number of Shari'a compliant treasury products including PRS & variants and Option waad , with a view to increase revenues and meet growing customer demand. On the investment front, the Treasury desk delivered a good performance on the back of selling down investments. The ALM desk was active in reducing the cost of borrowing and was proactive in managing key regulatory ratios. AWARDS Emirates Islamic’s efforts and achievements were recognized by prominent publications and institutions. The Bank won numerous industry accolades in 2017, including ‘Service Hero’ in the Islamic Banking Category of the Service Hero Index, Banker Middle East Product Awards for ‘Best Savings Account’ (Kunooz) and ‘Best Islamic Premium Card’ (Flex Elite), ‘Islamic Personal Finance Provider of the Year’ by YallaCompare, Service Olympian Award for ‘Most Improved Website’ and ‘Best Social Media Reach’. HUMAN RESOURCES Human Resources continues to play an active role within Emirates Islamic, engaging leaders and employees at every level. In its 3rd year, the Biannual Employee Engagement Survey of SOWTI showed a participation rate of 87% and a high level employee engagement rate of 57%. Investing in Training continued to be strong and was conducted regularly. Emirates Islamic’s Human Resources Division ensured development of a suite of e-learning modules to educate staff and increase knowledge on best practices, policies and procedures. The Bank’s commitment to Emiratisation continues with new programmes being launched to fast-track UAE Nationals in leadership and critical positions requiring complex expertise. Eight members of Emirates Islamic’s Senior Management were UAE Nationals and three out of the eight were females. RISK GOVERNANCE The Risk management division at Emirates Islamic underwent a positive change in 2017. This change was primarily driven by the Re-organization of the Risk team structure, Policy strengthening, focus on risk assessments and the implementation of robust monitoring & controls. Emirates Islamic’s Risk Management division continued to invest heavily in prudent risk management practices alongside enhanced monitoring to improve credit quality whilst also maintaining balance sheet growth. 26
27. BOARD COMMITTEES BAC - Board Audit Committee Mr . Mohamed Hamad Obaid Al Shehi Chairman Mr. Shoaib Mir Hashim Khoory Member Mr. Mohammad Hadi Ahmad Al Hussaini Member Mr. Shayne Nelson Member Board Risk Committee Mr. Ali Humaid Al Owais Chairman Mr. Hesham Abdulla Al Qassim Member Mr. Buti Obaid Buti Al Mulla Member Mr. Shayne Nelson Member Board Nomination and Remuneration Committee Mr. Buti Obaid Buti Al Mulla Chairman Mr. Mohammad Hadi Ahmad Al Hussaini Member Mr. Ali Humaid Al Owais Member Mr. Shayne Nelson Member Board Credit and Investment Committee Mr. Shoaib Mir Hashem Khoory Chairman Mr. Hesham Abdulla Al Qassim Member Mr. Mohammad Hamad Obaid Al Shehi Member Mr. Mohamed Hadi Ahmad Al Hussaini Member Mr. Ali Humaid Al Owais Member Mr. Shayne Nelson Member 27
28. CUSTOMER FIRST We s trive to exc e e d custome r expe ct ati on s an d h e l p them real i se th e i r dre ams 28
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30. FINANCIAL HIGHLIGHTS 2017 marked another successful year for Emirates Islamic as the Bank continued to deliver improved profitability and a strong growth in total assets . Total income for 2017 amounted to AED 2,392 million; a decrease of 4% compared with AED 2,495 million in 2016. Net funded income for the year declined 8% to AED 1,627 million as financing slowdown in addition to contraction in margins due to shift in financing to secured and low risk rated customers. Non-funded income increased by 4% in 2017 to AED 765 million. Operating expenses for the year ended 31 December 2017 amounted to AED 1,009 million, a decrease of 7% over the previous year as a result of consistent focus on the cost control measures that were implemented during the year 2016. The cost to income ratio declined by 1.5% year on year to 42.2%. During 2017, the Impaired Financing Ratio increased by 1.2% to 10.3% due to run off of good books and slowdown in financing. The impairment charge of AED 681 million during the year was 48% lower than in 2016 as the net cost of risk improved and due to enhanced collection drive. This net provision includes AED 586 million of write-backs and recoveries, and together decreased the coverage ratio to 92.2%. Net profit for the bank was AED 702 million in 2017, 565% above the profit posted in 2016. The increase in net profit was driven by growth in non-funded income, lower cost and higher recoveries which helped offset lower net-funded income. Financing decreased by 7% and Deposits grew by 2% during 2017. The Headline finance to deposit ratio remains comfortably within Management’s target range at 81%. As at 31 December, 2017, the Bank’s capital adequacy ratio and Tier 1 capital ratio were 17.4% and 16.2% respectively. 30
31. PROFIT AND BALANCE SHEET GROWTH IN HISTORY • Equity is Tangible Shareholder’s Equity; All P&L numbers are YTD, all Balance Sheet numbers are at end of period • Source: Financial Statements 31
32. CAPITAL ADEQUACY 32
33. LIST OF BRANCHES Branch Name Branch Location P . O. Box Branch Telephone Number Abu Dhabi & Al Ain Abu Dhabi Main Branch Sheikh Rashid Bin Saeed Al Maktoum Street Abu Dhabi Corniche Corniche Street, nearest landmark - Ministry of Energy Abu Dhabi Mall Abu Dhabi Mall, ground floor, next to Yateem Optician Al Ain Main Branch Jawazat Street, near Sheikha Salama Mosque Al Ain Souq Oud Al Touba Street, nearest landmark - NBQ Street No.26, intersecting with Zayed 1st Street, Al Khalidiya Shop1, G-floor, Almaqtaa Tower, Sultan Bin Zayed 1st Street Arabian Centre, Show Rooms No. 14, 15 & 16, Al Mutaradh Area, Al Ain Unit G-3, Ground Floor, Al Wahda City 1, Commercial Tower, Hazaa Bin Zayed Street Sanaiyya - Khalid Ibn Sultan Street. Nearest landmark: Next to Etisalat - Beside LuLu Al Khalidiya Al Muroor Al Mutaradh Al Wahda Tower Boutik Mall Khalifa City Villa No. 104, Sector SE-02, Khalifa City 'A' Mussafah M6 – Musaffah Tourist Club Al Zarooni Building, Al Meena Street 10 46077 Abu Dhabi 46077 Abu Dhabi 46077 Abu Dhabi 15095 Al Ain 15095 Al Ain 108330 Abu Dhabi 46077 Abu Dhabi 15095 Al Ain 46077 Abu Dhabi 15095 Al Ain 46077 Abu Dhabi 46077 46077 Abu Dhabi 02-4464000 02-6160888 02-6145194 03-7511159 03-7511112 02-6134710 02-6134727 03-7559840 02-6134713 03-7034590 02-6134711 02- 6134712 02-6448820 Dubai - Bur Dubai Al Barsha Mall Al Barsha Mall, Barsha 6564 Dubai 04-3733211 Al Diyafah 6564 Dubai 04-3733205 6564 Dubai 04-3550993 6564 Dubai 04-6093802 6564 Dubai 04-3597888 6564 Dubai 04-2803846 Dubai Health Care City Diyafa Street, opp. Dune Centre, Satwa Al Khaleej Centre, Al Mankhool Road, next to Choithram, opp. Ramada Hotel Al Mina Road, Bur Dubai, Al Hudaiba Bank Street, next to Sun & Sand Sports Shop, Atrium Centre Dragon Mart Complex II - Dubai – Hatta Road, International City, Ground Floor – Zone GB Building No.16, ground floor, Dubai Health Care City 6564 Dubai 04-3834726 Dubai Investment Park Dubai Investment Park Building 6564 Dubai 04-8855005 Dubai Mall Dubai Mall, ground floor 6564 Dubai 04-3828010 Dubai Silicon Oasis SIT Tower, ground floor, Dubai Silicon Oasis Al Souq Al Kabeer Area, Al Falah Street. Toronto Building, Bur Dubai 6564 Dubai 04-3733054 6564 Dubai 04-3192200 6564 Dubai 04-8879443 6564 Dubai 04-3733208 6564 Dubai 04-3597888 6564 Dubai 04-3733209 Al Khaleej Centre Al Mina Road Bur Dubai Dragon Mart Dubai Souq DWC Al Maktoum Airport DWC Al Maktoum Airport, Departure Hall Pay Office & FX Counter Oud Metha Eleganza Apartments, Showroom No. 2 & 3 Port Rashid Pay Office & New Cruise Terminal, Zone 4, Ground floor FX Counter Villa A, Jumeirah Beach Road, Umm Suqeim near Jumeirah Beach Park, Umm Suqeim Dubai - Deira Al Garhoud Sunshine Building, next to Al Tayer Showroom, Garhoud 6564 Dubai 04-2822454 Al Mamzar Arabila Building, ground level, next to Grand Service Station 6564 Dubai 04-2622444 Al Mizher Aswaq Centre, near Al Mizhar Mall, Al Mizhar 1 6564 Dubai 04-2845799 Al Riqqa Omar Bin Al Khattab Street, near Ibis Hotel, Riqqa, Deira 6564 Dubai 04-2248442 Al Twar Dubai Municipality Building, ground level, opp Al Twar Centre 6564 Dubai 04-7023880 Al Twar Centre Al Nahda Road, near Al Twar Centre 6564 Dubai 04-2575983 Baniyas Baniyas Road, Al Sabkha Area, Al Sabkha Building 6564 Dubai 04-2023900 33
34. LIST OF BRANCHES (CONTINUED) Dubai - Deira (continued) Business Village Business Village Building, Block A, ground level, next to Clock Tower, Deira 6564 Dubai 04-2367878 Dubai Fesitval City Dubai Festival Centre, opp Ikea, next to Hyper Panda, Level 1 6564 Dubai 04-3733201 6564 Dubai 04-3733504 6564 Dubai 04-2215301/ 04-2212321 6564 Dubai 04-2131660 6564 Dubai 04-3733055 6564 Dubai 04-2845999 6564 04-3733278 Khalifa Bin Dismal Building, Show Room no. 1, Al Quoz 3 Area World Trade Centre, Exhibition Hall 1 Shop # 143A, GF, China Court, Ibn Battuta Mall Banking Complex, Jafza Main Gate, Jebel Ali 6564 Dubai 6564 Dubai 6564 6564 Dubai 04-3809952 04-3830020 04-3733080 04-8811133 Amwaj 3 6564 Dubai 04-4233777 6564 Dubai 04-3733225 6564 Dubai 04-4380200 Sheikh Zayed Road Almas Tower, ground floor Business Central Towers, Showroom No.16, Dubai Media City, Sheikh Zayed Road Al Wasl Tower, Showroom 2 6564 Dubai Sheikh Zayed Road 2 Al Kharbash Building 6564 Dubai 04-3312020 04-3438882/ 04-3439192 Hamriya Souq Land Department Main Branch Mirdif City Centre Nad Al Hamar Nakheel Road Dubai - New Dubai Al Quoz Convention Centre Ibn Batutta Mall Jebel Ali Jumeirah Beach Residence Jumeirah Lakes Towers Media City Shop no. 007, Central Al Hamriya Market Building, Hor Al Anz East, near Union Coop, Abu Hail Road Dubai Land Dept Building, ground level, Baniyas Street, opp Dubai Chamber of Commerce Al Gurg Tower 2, Riggat Al Buteen, near Hilton Creeek Hotel Level 1, Mirdif City Centre Bel Rumaitha Club Building, Showroooms no. S-8 & S-9, Al Rebat Street Shop # 1, GF, Ahmed Abdul Rahim Hafez Building, Naif Street Sharjah & Northern Emirates Ajman Sheikh Khalifa Bin Zayed Road Al Nadiyah Ali Abdulla Al Nuaimi Building, Showroom No. 2, Al Nadiyah Fujairah Near Choithram Supermarket, Sheikh Hamad Bin Abdulla Street Halawan Wasit Street, Sheikh Ismail Building Khorfakkan Corniche Street Mega Mall Mega Mall, ground floor Dr. Faisal Al Qasimi Building, Showrooms No. 6 & 7, Maleeha Street, near National Paints Industrial Area no. 15 Muwaileh 6688 Ajman 06-5064012 5198 07-2359482 Ras Al Khaimah 1472 Fujairah 67621 Sharjah 18969 Khorfakkan 5169 Sharjah 5169 Sharjah My City Center, ground floor, Shop No. G012, Nasseriya Qasimiyah Al Otaiba Building, King Abdul Aziz Road, Sharjah Ras Al Khaimah Emirates Islamic Bank Tower, ground floor, Al Muntaser Street, Al Nakheel Area Sahara Centre Al Nahda Street, Sahara Centre, Basement, Unit No. B2 + B3 5169 Sharjah Sharjah Corniche Al Bourj Avenue, Al Arooba Bank Street, near Rolla Square Ground Floor, EIB Tower, Buheira Corniche, Al Majaz Area Sharjah Court Pay Office Al Meena Street Sharjah Crystal Plaza Crystal Plaza Tower, Sharjah Buhairah Corniche Road Umm Al Quwain Near Umm Al Quwain Broadcasting Station, King Faisal Road 34 06-5064009 09-2371122 06-5064022 06-5358855 67622 06-5064018 Sharjah 67622 06-5720002 Sharjah 5198 07-2260044 Ras Al Khaimah Nasseriya Sharjah 09-2235553 06-5255532 5169 Sharjah 06-5064015 5169 Sharjah 06-5064008 5169 Sharjah 06-5282248 60666 06-5064001 Sharjah 315 06-5064020 Umm Al Quwain
35. LIST OF OFFSITE ATMS Abu Dhabi Al Bateen Airport Al Raha Mall Awqaf Abu Dhabi   Capital Mall Carrefour, Abu Dhabi Mall H.H. Mohammed Bin Zayed Private Office The Galleria Mall Yas Mall Ajman Ajman Police City Center, Ajman FEWA Union Coop, Ajman Al Ain Al Ain Coop, Aliah Mall - Al Yahar Al Ain Mall Al Jimi Mall Bawadi Mall, near Carrefour Bawadi Mall, near Style Studio Hili Mall Dubai Al Ahli Driving school Al Bustan Center Al Ghurair Center Al Mulla Plaza American Hospital, Oud Metha Aswaaq Supermarket, Umm Sequim Bin Sougat Center, Airport Road City Walk 2 Deira City Center, Etisalat Deira City Center, near New Look Dubai Airport Terminal 1 Dubai Airport Terminal 2 Dubai Airport Terminal 3 Dubai Cruise Port and Customs Dubai Driving Centre Dubai Gold & Diamond Park Dubai Government workshop - Jaddaf Dubai Health Care City, Building 16 Dubai Immigration Dubai Land Department - Ground floor Dubai Mall, Food court Dubai Mall, Ice Rink Dubai Mall, Kidzania Dubai Mall, near Costa Café Dubai Marina Mall Dubai Taxi, Jebel Ali Dubai Municipality, Al Manara Centre Offsite Dubai (Continues) Dubai Taxi ATM Dubai World Central Dubai Wholesale Plaza Dubai Port and Customs Dubai Police HQ – Medical Centre Dubai Police Smart Station, City Walk Emaar Boulevard Emirates Living, The Lakes Etihad Mall Hyatt Regency Dubai Creek Heights Hatta Hospital, Hatta Ibn Battuta Mall JAFZA - building 15 Karama Centre Lulu Hypermarket, Al Qusais Mall of Emirates, near Home Center Mall of the Emirates, Metro link Marina Mall Mega Mart, Al Qusais Meiaisam City Centre Mirdiff City Centre My City Centre, Al Barsha Nawaes Al Madina - Al Nahda RITAJ, Dubai Investment Real Estate Company Saudi German Hospital Sheikh Ahmed Mosque Shindagha Carrefour Sky Gardens DIFC Souk Al Wasl Union Coop, Jumeirah Union Coop, Karama Union Co-operative - Al Hamriya Union Co-operative - Al Twar Union Co-operative Al Wasl Union Co-operative - Umm Suqeim Union Co-operative- Al Aweer Fujairah Khalifa Khamis Matar Al Kaabi Ras Al Khaimah Al Murjan Resort Sharjah Al Saqr Business Centre Ansar Mall Mega Mall Rolla Mall Sahara Centre Sharjah International Airport Sharjah Pay Office 35