PT Bank Syariah Mandiri: Annual Report 2016

Transcription

1. Annual Report 2016 Grow With Quality Annual Report 2016
2. GROW WITH QUALITY Annual Report 2016
3. D i sc l a i m e r This annual report contains statements of financial condition , operational result, projection, plan, strategy, policy, as well as objective of the Company, which are classified as progressive statements based on prevailing law, except for historical matters. The statements are prospective with risks and uncertainties and may cause actual developments that are materially different with as written in the statements. The progressive statements in this annual report are made based on the assumption on the recent and future conditions of the Company as well as the business environment where the Company operates its business. The Company does not guarantee that all actions taken to ensure the validity of this document to bring certain results as wished. This report mentions “Bank Syariah Mandiri”, “BSM”, or the “Company” which shall be defined as PT Bank Syariah Mandiri that operates banking business with sharia principles.
4. GROW WITH QUALITY Since 1999 , Bank Syariah Mandiri (BSM) continuously developing its business by complying to sharia values. As sharia banking industry Company in Indonesia who always care to serve the customers interest and improve Indonesia society economics trough the latest technology services system, BSM successfully maintains its existence as excellent and modern sharia bank. With Rahmatan lil alamin Islam principle, BSM always committed to fulfill stakeholders, customers and society expectations. In 2016, all BSM people united in strong commitment to continuously serving and developing nation. With spirit to keep serving, BSM continues the path of blessing. The picture of tree is inspired from Al-quran verse on the parable of good tree as quoted from Surah Ibrahim (14) verse 24-25 Allah presents an example, (making) a good word like a good tree, whose root is firmly fixed and its branches (high) in the sky, the tree produces its fruit all the time, by permission of its Lord. And Allah presents examples for the people that perhaps they will be reminded. Therefore the cover of 2016 Annual Report represents the commitment of BSM people to together improving the nation's economy such as growing a The portrait of various BSM people's lives aspects including family, business, and its love to nature as the grace of God Almighty synergies harmoniously with BSM people teamwork that always putting the customers first and targeting a perfect outcome. As a whole, the cover design reflects the theme of 2016 Annual Report; Continuing Blessed Path.. Annual Report 2016 | PT Bank Syariah Mandiri good tree. 1
5. THEME CONTINUITY Annual Report theme continuity becomes matter to depict consistency of Annual Report . Below is the theme continuity within the last 4 (four) years (period of 2013-2016). 2014 2013 Stronger Fundamentals for Greater Indonesia PT Bank Syariah Mandiri | Annual Report 2016 2 BSM strengthened the fundamentals of the company to strengthen more of BSM’s steps in achieving the objectives of the company. BSM aimed to develop a better Indonesia, in the hope that Indonesia would be ready to be a leader of spiritual civilization in the future. Strengthen the Foundation, Sustainability Development BSM committed to become a company with sustainable development. Therefore, the foundation of spirit, objectives and goals of BSM become the roots that cannot be ignored, such fundamental elements results the corporate culture which become the working spirit, that brought BSM to be consistent in creating and contributing to Indonesia.
6. 2016 2015 Spirit of Transformation to Win After strengthening the foundation to continue the sustainable growth as 2014 Annual Report theme , then in 2015 Annual Report, Bank decided the theme as “Spirit of Transformation to Win”. Grow with Quality Management in 2016 is committed to grow business with quality and sustainable. This theme was chosen after in 2015, BSM inserted Company’s transformation principles related to Corporate Plan 2016-2020 implementation. Grow with Quality was taken by maintaining business and operational process transparency in accordance with prevailing provisions including supervision on corporate governance aspects, prudentiality, legality, and sharia principles. With grow in quality, BSM was able to strengthening its contribution to nation’s economic development especially on society welfare improvement through bank business and also Corporate Social Responsibility (CSR) activities. Annual Report 2016 | PT Bank Syariah Mandiri 015 an 2 a h u n an d ir i ra n T ia h M L a pPToBa n k Sy ar 3
7. A W AR D S AND CERTIFICATION IN 2016 Awards from Domestic Institution in 2016 The Most Trusted Companies Indonesia Best Banking Brand Award 2016 CSR Appreciation 2016 IICG and SWA Magazine Warta Ekonomi Magazine Sindo Weekly Awards as The Most Trusted Company Based on Corporate Governance Perception Index (CGPI). First Rank in Sharia Bank category for Consumer Choice, Best Reputation, Best Digital, Best Service & Most Efficient title. Social Category December 19, 2016 PT Bank Syariah Mandiri | Annual Report 2016 4 CECT CSR Awards 2016 Center for Entrepreneurship, Change and Third Sector (CECT) Trisakti University Special Achievement – Delivering Sustainable Benefit Category November 17, 2016 December 13, 2016 December 16, 2016 Annual Report Award (ARA) 2015 OJK, Bank Indonesia, IDX, Ministry of SOEs, National Committee of Governance Policy (KNKG), Indonesia Accountant Institution and Tax General Directorate 1st Winner of ARA 2015 for Non Listed Private Financial category. September 27, 2016 Indonesia Best Brand 2016 SWA Magazine together with Mars survey agency Awards for Indonesia Best Brand Platinum for more than 10 consecutive times (Platinum) September 15, 2016
8. Penghargaan Dari Lembaga D a l a m N e g e r i Ta h u n 2 0 1 6 Warta Ekonomi Magazine Digital Innovation for Sharia Banking : Special Mention for Digital Service. June 23, 2016 Corporate Image Award Service Excellence Award 2016 Tempo Media Group Magazine together with Frontier Consulting Group Infobank Magazine together with Marketing Research Indonesia (MRI) Awards on measurement of: quality, performance, responsibility and attractiveness. Awards on: Best Overall Performance, Best Teller, Best ATM, Best Phone, Best Customer Service, Best Satpam. June 8, 2016 June 2, 2016 MarkPlus WOW Service Excellence Award 2016 Jabodetabek 1st Rank of Digital Brand Sharia Conventional Bank Debit Card 1st Rank Digital Brand Sharia Conventional Bank Saving Account MarckPlus Inc Infobank Magazine together with Isentia Research Infobank Magazine together with Isentia Research BSM Card: for sharia conventional bank debit card category. BSM Saving Account: for sharia conventional bank saving account category. The Best Champion of Jabodetabek WOW Service Excellence Award. May 13, 2016 April 5, 2016 April 5, 2016 Annual Report 2016 | PT Bank Syariah Mandiri Warta Ekonomi Indonesia Digital Innovation Award for Banking 2016 5
9. Awards from Domestic Institution in 2016 Rating I Digital Brand Sharia Public Bank The Best Digital Brand 20112015 Sharia Conventional Bank Saving Account Infobank magazine in cooperation with Isentia Research Infobank Magazine together with Isentia Research Bank Syariah Mandiri : for the category of sharia commercial banks.. BSM Saving Account: Golden Trophy 2016 for sharia conventional bank saving account category (saving account that won the awards for more than 4 consecutive years). April 5, 2016 April 5, 2016 PT Bank Syariah Mandiri | Annual Report 2016 6 The Best SBSN Auction Participant Net Promoter Good Ministry of Finance Republic of Indonesia SWA Magazine together with Hachiko research agency The best SBSN Auction participant in Special Category in 2016 Awards for loyalty index February 18, 2016 February 17, 2016 The Most Improved Performance in Complaint Handling PT Rintis Sejahtera Performance achievement in 2015 in customer complaint handling February 22, 2016
10. Awards from Foreign Institution in 2016 Best Islamic Retail Bank Award Best Islamic Trade Finance Bank Award Islamic Bank of The Year Award The Asset Asian Hongkong The Asset Asian Hongkong The Asset Asian Hongkong Sharia Bank in Indonesia with Excellent predicate on financial performance in 2015 . Sharia Bank in Indonesia with Excellent predicate on financial performance in 2015. Sharia Bank in Indonesia with Excellent predicate on financial performance in 2015. Market Leadership Award Global Islamic Finance Award, Leadership in developing Islamic Finance Sharia Bank Development in Indonesia September 7, 2016 May 24, 2016 Islamic Retail Banking Awards 2016 Cambridge Analytica Islamic Finance The Strongest Islamic Retail bank in Indonesia 2016. November 28, 2016 May 24, 2016 Annual Report 2016 | PT Bank Syariah Mandiri May 24, 2016 7
11. EVENT HIGHLIGHTS 2016 A pril J anuary M arch Benchmarking of Subsidiaries Ambassador (April 6, 2016) Signing of MoU with PP Muhammadiyah (January 11, 2016) Performance of 2015 Presentation (March 2, 2016) BSM Stall Car Free Day (April 12, 2016) National Work Plan Meeting on the beginning of the year 2016 (January 26, 2016) Opening of Stock Exchange Trading (March 4, 2016) PT Bank Syariah Mandiri | Annual Report 2016 8 F e b ruary M arch Signing of Memorandum of Understanding Retail Sukuk 008 (February 8, 2016) Signing of Cooperation Agreement with Ministry of Religion Republic of Indonesia (March 30, 2016) Investor Gathering (February 23, 2016) Annual General Meeting of Shareholders (March 11, 2016)
12. J uni J uly Ramadhan Festives (June 1, 2016) Mudik Berkah participant release ceremony (July 2, 2016) Service Excellence Award (June 3, 2016) Orphanage Children Donation (June 21, 2016) Position handover of SEVP BSM (July 21, 2016) J uly Signing of BSM readiness to serve as Tax Amnesty Collection Bank (July 7, 2016) Sponsorship of Islamic Development Bank Meeting (May 17, 2016) SMEs CSR in Yogyakarta (July 15, 2016) Signing of Cooperation Agreement BSM and PT FIF (May 17, 2016) Annual Report 2016 | PT Bank Syariah Mandiri M ay 9
13. S eptem b er A ugust Knowledge Sharing event of Sharia Capital Market with OJK (September 7, 2016) MoU BSM and PT Krakatau Steel (August 18, 2016) BSM Break Time (August 19, 2016) Ceremony of Indonesia Independence Day Commemoration (August 17, 2016) Global Islamic Finance Award, Leadership in developing Islamic finance (September 7, 2016) S eptem b er PT Bank Syariah Mandiri | Annual Report 2016 10 Annual Report Award (September 27, 2016) Sharing Session BaRa event (September 9, 2016)
14. D ecem b er The Most Trusted Companies Awards (December 19, 2016) Sukuk Mudharabah issuance Subordination of BSM 2016 (December 21, 2016) CSR activities in Cirebon (December 1, 2016) Signing of BSM Insurance Partners Cooperation (December 14, 2016) O cto b er Signing of Mandiri Group Cash Management Integration (October 5, 2016) O cto b er Signing of MoU with Aceh Regional Bank concerning business and knowledge transfer cooperation (October 14, 2016) BSM Milad (November 1, 2016) HRIS Kick Off (November 28, 2016) Subordinated Notes General Meeting of Shareholders (November 11, 2016) Capital Addition GMS (November 28, 2016) Annual Report 2016 | PT Bank Syariah Mandiri N o v em b er 11
15. T A B LE O F C O N T E N T S 1 Definition of Theme 2 Continuity of Theme 85 Number of Employee and Development Competence 86 Structure Group 4Awards and Certifications in 2016 86 Synergy Mandiri Group 8 Significant Events in 2016 88 Shareholders Composition 12 Table of Contents 88List of Subsidiaries /Affiliates 01 M ain H ighlights 16 Financial Highlights 19 Operational (Non Financial) Highlights 19 Stock Highlights 20 Bonds, Sukuk or Conversion Bonds Highlights 88 Stock Listing Chronology 88 Chronology Listing of Other Securities 88 Company’s Supporting Institutions and Professionals 91Information on BSM Website and Social Media 92 BSM Operational Area and Network Address 04 M anagement A nalysis and D iscussion 102 Economy and Banking Industry Review 02 102Economy and Banking Industry Development M anagement R eport 106 Performance Highlight per Business Segment 26 Board of Commissioners’ Report 110 Business Segments 31 Board of Commissioners’ Profile 111Retail Banking Business Segment 36 Sharia Supervisory Board’s Report 114 Wholesale Banking Business Segment 41 Sharia Supervisory Board’s Profile 118 Operational Performance per Area 43 Board of Directors’ Report 122 Financial Performance Review 51 Board of Directors and SEVP’s Profile 122 Financial Position Report Performance 58 Statements on Responsibility of the Accuracy of Annual Report of PT Bank Syariah Mandiri Year 2015 129 Comprehensive Profit and Loss Report Performance 03 C ompany P rofile PT Bank Syariah Mandiri | Annual Report 2016 12 62 Corporate Identity 63 Company’s Brief History 64Milestone 64 Name Changes 104 Market Share 106 Operations per Business Segment Review 106 Focus of Banking Business Development 2016 132 Cash Flow Report 133 Main Financial Ratio Report 135 Other Financial Information Review 136Ability to Pay Debt and Company’s Collectability Ratio 136 Capital Structure and Management Policy on Capital Structure 138 Material Commitment for Capital Goods Investment in 2016 138 Capital Goods Investment in 2016 138 Comparison of Target 2016 with Realization 2016, and Projection 2016 65Logo Definition 139 Material Information and Fact After Accountant Reporting Date 66Line of Business 139 Company’s Business Prospect 68 BSM Products/Services 141 Marketing Aspect 76 Organization Structure 142 Market Share 78Executives Profile 142 Dividend Policy 81 Vision, Mission, and Shared Values 83 Statements on Corporate Culture 143Employee and/or Management Stock Ownership Plan (ESOP/MSOP) 85 Composition of Board of Commissioner 143Realization of Public Offering Fund Usage 85 Composition of Board of Director 143 Material Transaction with Conflict of Interests and/or Affiliated Transaction
16. 148Amendment to Regulations and Laws 245 Statement on Culture Company 148Revision to Accounting Policy 247 Whistleblowing System 148Information on Business Sustainability 249 On Desk / On Site Invalid for Follow Up No Follow Up yet 05 249 Bad Corporate Governance Practices 154Introduction 154 GCG Principles 06 H uman R esources D e v elopment 155 Commitment on Sustainable GCG Implementation 252Employee Profile 155 GCG Implementation Appreciation 254Recruitment 157 GCG Structure 256 Organization and Position 158 GCG Mechanism 256 BSM Organization Structure 158 GCG Self Assessment 258Reward and Punishment Policy 165Shareholders 258Employee Performance Management 166 General Meeting of Shareholders 260 Freedom of Union 169 Follow Up of Previous Year GMS Resolution 260 Talent Management 170 Board of Commissioners 260Leadership Development Program 179Independent Commissioner 261Learning Program 179 Board of Directors 265 HR Training and Development Program in 2017 182 Duties and Responsibility of Board of Directors 186 Board of Commissioners and Board of Directors Relationship 186 Family and Financial Relationship of the Board of Directors and Commissioners with other Members of Board of Commissioners, Board of Directors and/ or Controlling Shareholder 07 C orporate S ocial R esponsi b ility 187Remuneration Policy to the Board of Commissioners, the Board of Directors, and Sharia Supervisory Board 268Introduction 189 Meeting of Board of Commissioners and Directors 268 Concept of BSM CSR 197 Sharia Supervisory Board 269 Structure of CSR Management 201Audit Committee 269 CSR with Laznas BSM 204Risk Oversight Committee 270 CSR Fund (Laznas) 209Remuneration and Nomination Committee 273 CSR related to Environment 211 Management of Concflict of Interests 212 Corporate Secretary 274 CSR related to Employment and Occupational Health and Safety Policy on Employee Health 216Access of Information and BSM Data 276 CSR Related to Social Development 216Internal Control System 277 CSR related to Responsibilities to Consumer 217Internal Audit 280 BSM CALL 14040 268 Basic of CSR Implementation 223 Certified Public Accountant 224Risk Management 232Compliance 284 Financial Statements 238 Corporate Social Responsibility 388Laporan Keuangan Konsolidasian Entitas Induk 238Information Technology 240Important Counter 242 Non-Halal Income and Its Use 242Relationship With Good Providers and Services 244 Code of Conduct 408Annual Report Award (ARA) Committee Recommendations 2015 412Annual Report Award (ARA) Criteria Reference 2016 PT Bank Syariah Mandiri Annual Report 2016 | PT Bank Syariah Mandiri G O O D C orporate G o v ernance 13
17. 16 19 19 20 Financial Highlights Operational (Non Financial) Highlights Stock Highlights Bonds, Sukuk or Conversion Bonds Highlights
18. 01 M AI N H I G H L I G H T S
19. Main Highlights Management Report Company Profile F I N A N C IAL HIGHLIGHTS Description 2012 2013 2014 * 2015 Pertumbuhan 2016:2015 (%) 2016 A. Financial Position Report (In Billion Rupiah) 1. Assets 54.229 63.965 66.956 70.370 78.832 12,02 2. Productive assets 50.640 58.947 61.766 65.087 72.968 12,11 3. Placement of SBIS, FASBIS, Reverse Repo SBSN & BI Term Deposit of Foreign Exchange 3.125 5.918 10.302 5.408 9.968 84,32 4. Provision of Financing 44.755 50.460 49.133 51.090 55.580 8,79 5. Liabilities 9.169 11.030 8.663 9.883 11.233 13,66 6. Temporary Syirkah Fund 40.380 47.574 53.175 54.373 60.831 11,88 7. Issued Securities 500 500 500 500 375 (25,00) 8. Third Party Fund 47.409 56.461 59.821 62.113 69.950 12,62 6.434 7.525 5.200 5.830 6.930 18,86 b. Savings 19.148 22.101 22.685 24.995 27.751 11,03 c. Deposito 21.827 26.834 31.936 31.288 35.269 12,72 4.181 4.862 4.617 5.614 6.392 13,87 a. Giro 9. Equity *) Re-classified and re-presented Grafik Posisi Keuangan Financing (in Billion Rupiah) Assets (in Billion Rupiah) 66.956 70.370 78.832 63.965 44.755 54.229 2012 PT Bank Syariah Mandiri | Annual Report 2016 16 2013 2014 2015 2016 62.113 2015 2016 6.392 4.181 2014 2014 55.580 5.614 56.461 2013 2013 51.090 69.950 47.409 2012 49.133 Equity (in Billion Rupiah) Third Party Fund (in Billion Rupiah) 59.821 2012 50.460 2015 2016 2012 4.862 4.617 2013 2014 2015 2016
20. Company Profile B . 1. 2. Comprehensive Profit Loss Report (In Billion Rupiah) Main Highlights Management Report 2012 2013 2014* 2015 Pertumbuhan 2016:2015 (%) 2016 Operational Revenue 5.824 6.631 6.489 6.899 7.328 6,22 Revenue from Fund Management by Bank as Mudharib 4.685 5.438 5.487 5.960 6.468 8,52 (8,39) Fee Based Income 1.139 1.193 1.002 939 860 Operational Costs 4.328 4.863 5.522 5.482 5.716 4,25 Profit Sharing Costs 2.081 2.249 2.613 2.551 2.444 (4,19) - Third Party Rights to Sharia Temporary Funds Sharing Funds 1.914 2.081 2.451 2.438 2.340 (4,04) - Wadiah Savings Bonus Loan 43 67 64 59 60 3,01 - Subordinated Sharing Expense Issued 54 48 51 53 44 (17,16) - Financing Sharing Expenses Accepted 71 53 47 1 - (100,00) Over head Costs 2.247 2.615 2.908 2.932 3.272 11,60 Operational Profit (Not including PPAP / CKPN) 1.495 1.768 968 1.416 1.612 13,84 4. Business profit 1.119 898 (36) 370 443 19,75 5. Non-Business Income / Cost 6 9 14 14 3 (79,26) 3. 6. Profit Before Benefit / (Liability) Income Tax 7. Net Profit 8 Comprehensive Profit 9 Net Profit Per Basic Share (in Rupiah) 1.097 884 (26) 374 435 16,19 806 651 (45) 290 325 12,38 807 651 (49) 682 279 (59,12) 3.382 2.232 (150) 946 818 (13,53) *) Re-classified and re-presented Revenue as Mudharib (in Billion Rupiah) Operating Revenue (in Billion Rupiah) 7.328 6.631 6.489 6.899 5.824 5.438 5.487 2013 2014 5.960 6.468 4.685 2013 2014 2015 2016 1.193 2012 2013 1.002 2014 2015 2016 Operational Profit (Not including PPAP / CKPN) (in Billion Rupiah) Fee Based Income (in Billion Rupiah) 1.139 2012 1.764 939 2015 860 1.495 2016 2012 968 2013 2014 1.416 2015 1.612 2016 Annual Report 2016 | PT Bank Syariah Mandiri 2012 17