Developing SMEs In ECommerce

Transcription

1. Developing SMEs In eCommerce En . Zaky Moh Senior Director SME Corp. Malaysia 10th June 2016 eCommerce Day 1
2. Landscape of SMEs in Malaysia
3. SMEs are the backbone of the economy … • SMEs account for large proportion of businesses in Malaysia: - 97.3% of establishments (645,136) - Size wise 77% microenterprises, with < 5 workers micro 75% 662,939 companies small 19% large medium 3% 3% Source: Economic/SME Census 2011, Malaysia 3 17.8% 65% 35.9%
4. Global e-Commerce sales have reached $1.0 trillion in 2015 with double digit sales growth in all continents… E-Commerce Sales Growth (2015, USD, % sales growth compared to 2010) China: $ 293 Bn. United States: $ 271 Bn. 15% 86% 52% 79% EU $ 158 Bn. 15% Japan: $ 69 Bn. 75% 14% ASEAN $ 9 Bn. World: $ 1 Tn. 24% 29% 45% 60% $ E-Commerce Sales 81% ASEAN accounts for only <1% of global sales Sales Growth Online Buyer Penetration Source: Euromonitor, Statistica, A.T. Kearney estimates 4
5. In Malaysia , e-business/ICT adoption is still relatively low  Most respondents run their businesses using Computer / laptop / notebook / tablets but still low in other ICT tools services ONLY 19.6% of SMEs are involved in doing business online Did not sell products or services online 80.4% Computer / laptop / smartphone, 92.6% Internet, 33.3% Sell products or services online 19.6% 2,336 respondents Source: 3Q 2015 SME Corp. Malaysia Survey 5
6. Main issues affecting adoption of e-business and e-commerce in distributive trade SMEs 1 Perception & Knowledge 3 2 Cost of Network Lack of process innovation 6
7. (1) Perception and knowledge issues facing ICT adoption among the SMEs Barriers in the form of perception and mentality towards adopting the Internet and e-business Lack of knowledge in areas of ICT, which affects their willingness to adopt the Internet or e-business Perception on the lack of ICT support within the industry SMEs are risk adverse, most lack the knowledge on benefits of using Internet for business or adopting e-business Source: Study on Domestic Assessment on Internet and E-Business Adoption in Malaysian Small and Medium Enterprises, commissioned by Multimedia Development Corporation, 2014 n= 609 7
8. (1) Perception and knowledge issues facing ICT adoption among the SMEs Lack of trust for buyers and unknown suppliers in cyberspace Lack of trust in IT solutions and services providers SMEs perceive that they still need to rely on IT personnel to set-up, maintain and manage the e-business for them Most not aware of available Government support and assistance for ICT adoption and e-business Source: Study on Domestic Assessment on Internet and E-Business Adoption in Malaysian Small and Medium Enterprises, commissioned by Multimedia Development Corporation, 2014 n= 609 8
9. Recommendation to address lack of ICT adoption & innovation • Soft loans for ICT (SLICT) was introduced under RMK-8. • SLICT was then merged under Soft Loans for SME (SLSME) in 2010 • As at 31 January 2016, RM11.98 million has been approved and RM9.14 million has been disbursed. 4 Mechanisation (Office Equipment & Machinery, etc) …able to reduce foreign unskilled labour with automation & mechanisation via Business Accelerator Programme (BAP) …particularly catering to SMEs in the wholesale & retail trade and related services sub-sectors 1 Increase ICT Adoption (E-Business) …increase innovation in ICT adoption and creativity • Status of GST e-Voucher as at 31 December 2015- RM 92.6 million has been disbursed Recommendations 3 Automation (Retail Outlets, Warehouses, Supply Chain Mgmt, etc) 2 Adoption E-Commerce & E-Payment …increase productivity and efficiency of operation • BAP2.0: Matching grant for Online application, Mobile E-Commerce, EPayment & ICT Application 9
10. Existing ICT /e-business initiatives – ePayment Programme for SMEs Merchants/SME Third Party Acquirer (TPA) Customer Merchant/SME (Online Business Acquiring Bank
11. To Encouraged Cashless Transaction .. Mobile EDC Terminal Online Payment Gateway Encouraged Cashless Buying Platform Implementation Mechanism : • Contact Third Party Acquirer ( TPA) • Select Suitable Package • Rebate / Financial Assistance RM500
12. List of Third Party Acquirer (TPA) ManagePay Services Sdn. Bhd. www.managepay.com E-Pay (M) Sdn Bhd www.e-pay.com.my Revenue Solution Sdn. Bhd. www.revenue.com.my GHL Payment Sdn Bhd www.ghl.com GHL CardPay Sdn Bhd www.ghl.com GHL ePayment Sdn Bhd www.e-ghl.com iPay88 Sdn. Bhd www.ipay88.com MOLPay Sdn. Bhd www.molpay.com Fass Payment Solutions Sdn Bhd www.fasspay.com MobilityOne Sdn Bhd www.mobilityone.com.my Details are available at www.smecorp.gov.my
13. Target Group Targeted Group
14. Holistic Capacity Development Programme through Business Accelerator Programme (BAP 2.0) Create critical mass of dynamic, competitive & resilient SMEs Diagnose and identify strengths & weaknesses of SMEs BAP Business advisory and recommend action plan Financial Assistance Capacity Building Enhance capabilities of SMEs through improvement activities which partly funded under the grant scheme Soft Loan Scheme E² SMEs 2-star (SCORE) and above Micro Enterprises of level 3 & below (M-CORE) In collaboration with In collaboration with Monitor & Evaluate BAP: Business Accelerator Programme E2: Enhancement & Enrichment Programme 14
15. Component & Eligibility Under BAP 2.0 for SMEs Online Applications, Mobile e-commerce, e-payment & ICT applications • Development of Eligibility eCommerce modules on existing of Grants website (e.g. shopping cart) with maximum grant of RM10,000
16. Way Forward ...by stepping-up collaboration with Ministries & Agencies and ICT solution providers on e-business adoption Broadband and IT solution providers • • • • Microsoft MIMOS (IoT) Telekom Malaysia Maxis, Digi, Celcom, etc • PayPal • Google • etc …a culture of adopting e-business amongst SMEs ICT Adoption Among SMEs SME Corp Role – eCommerce Roadmap: • Increased promotion / marketing of eCommerce to SMEs; • Increased scale & effectiveness of eCommerce training for SMEs. Government Agencies • • • • • SME Corp. Malaysia MDeC MCMC KPDNKK etc Industries (Verticals) • Wholesalers (B2B) • Retailers (B2C) E-Shop Providers • • • • MDEX.my Lelong.com.my eBay Malaysia Etc. 16 16
17. www .smeinfo.com.my www.smecorp.gov.my SME Annual Report 2014/15 SME Corp. Malaysia 1-300-30-6000 Physical KL Sentral